FAQs

Getting Started – How to get growing with your Ava Byte:

SET UP – AVA BYTE AND APP

1. How do I get the AVA Smart Garden App?

Go to the Apple App Store on iOS devices (iOS 10 and up), or go to the Google Play Store on Android devices (version 5.0 and up). Search for “AVA Smart Garden,” download the app, and get growing!

You can log into the app by making an account or logging in through your Facebook, Google, or Apple ID account.

2. How do I connect my Garden to the app?

Here is our App setup guide App User Manual. You can also watch a video tutorial here.

While setting the garden, if you select the start time in the future the device will start in the same day. If you select the start time in the past the device will start the next day at that time.

Once you select your start time, you will not be able to change the start time.

If you are having issues with getting the device to connect to Wi-Fi, go to our Wi-Fi Connectivity page. The red light will blink if there are issues.

3. How do I know if my AVA Byte is connected to my Wi-Fi Network?

Scroll up from the main dashboard to check that your garden status says “Online.” This may take a couple of hours to update! If you notice your device has gone offline, not to worry, your device will continue to on with the recipe. To bring it back online, try a few things:

  • Check to see if your wifi is working.
  • If it is not working, try your usual troubleshooting tips, like power cycling the modem/router.
  • It will take some time to update that it is back online, so give it a few hours.
  • Move the device closer to the wifi for a day and see if that brings it back online

    • It will take some time to update that it is back online, so give it a few hours).

  • Did you change your wifi credentials lately? This will affect the device’s ability to connect to the Internet.

    • If you did do this, please update your WiFi credentials via your device settings in the AVA Smart Garden App!

4. How do I scan my pod pack?

First, locate the QR code on the bottom of your pod pack sleeve. Scan the QR code when adding a new garden or when you press the “+” symbol on an empty pod on the garden homepage.

5. How do I add a new garden to my dashboard?

From your home screen, you will need to swipe up and go to the settings page. You will see the option to add a new device underneath your current gardens. Please follow the onscreen instructions for setting up your device!

Remember to have your Wi-Fi credentials on hand and make sure you connect to your 2.4GHz network.

6. How do I set up alerts and notifications?

The app will send you push notifications. This turns on when you connect your device to the AVA Smart Garden App. There are two ways to change your notification settings. You can turn off notifications during the initial device setup. Or you can go to your settings in the app and turn on/off notifications.

APP – FEATURES AND COMPATIBILITY

1. How do I get the AVA Smart Garden App?

Go to the Apple App Store on iOS devices (iOS 10 and up), or go to the Google Play Store on Android devices (version 5.0 and up). Search for “AVA Smart Garden,” download the app, and get growing! You can log into the app by making an account or logging in through your Facebook account, Google account or Apple ID.

2. Does it work on Android and iOS devices?

Yes, it is compatible with both iOS (iOS 10 and up) & Android (version 5.0 and up) operating systems.

3. Do I need to download the app for AVA Byte to work?

No, you do not need to download the app for the AVA Byte to work, however, we highly encourage it! The app provides useful data like water levels, light, temperature, humidity, and sends tips on how to maintain your plants. You can scan the pod packs provided to sync the device to the plants and get the optimized growing recipe for your plants. Then, you can keep track of harvest times, growing tips, and recipes. You can also add multiple gardens. If you do not have a smartphone and want to grow using the AVA Byte, then there is a default recipe that activates as soon as you plug the AVA Byte in. It takes about 1 minute for it to start and you can grow in offline mode.

4. How many different users can connect to one device?

Only ONE user account can be connected to one device at a time. If someone else has connected their account to the device already, and another user adds that device after, the original user will be disconnected from the device and not receive updates.

If you would like to connect multiple people to a device, you can sign into the app under the SAME username/address. Please be sure to only share this information in a safe and secure manner. We suggest limiting it to the people in your household.

5. What kind of tips and reminders will I get?

Germination: The app will help you watch for when your plants have sprouted! After 3 days, you will receive a reminder to remove the germination domes, which are designed to expedite the germination process.

Transplanting & Harvesting: The app will walk you through the different transplanting or harvesting options for your plants. The goal of our tips is to ensure that your transplanted plants continue to thrive and that your harvested plants are at their prime.

Byte Cleaning:Every month, the app will remind you to clean your Byte for optimal performance. Our easy-to-follow steps will guide you through the cleaning process to keep your garden fresh.

Reservoir Refill: The app will remind you when to refill your reservoir based on the water level sensor. Your Byte should only require a refill every 2-4 weeks.

6. How many AVA Byte Gardens can I link under one account?

To allow for strong connectivity, we recommend only connecting up to 6 devices to the same Wi-Fi network at a time.

7. How do I delete a garden from my dashboard?

From your home screen, you will need to swipe up and go to the settings page. Then click the device settings of the garden you wish to delete from your account. At the bottom of the screen is the delete garden option. Click here and then click yes if you wish to delete the garden from your account.

8. How do I add a new garden to my dashboard?

From your home screen, you will need to swipe up and go to the settings page. You will see the option to add a new device underneath your current gardens. Please follow the onscreen instructions for setting up your device!

Remember to have your Wi-Fi credentials on hand and to make sure you connect to your 2.4G network.

9. How do I set up alerts and notifications?

The app will send you push notifications. This is automatically turned on when you connect your device to the AVA Smart Garden App. In order to change your notification settings, you can either turn off notifications during the initial device setup or go to your settings in the app and turn on/off notifications.

10. What information can the AVA app tell me about my AVA Byte?

  • When your plants are ready to harvest
  • When you need to add water and the current water level
  • The surrounding light intensity, temperature, and humidity levels
  • A photo gallery and timelapse that allows you to view your plants remotely
  • Harvest flows: how to plant, how to harvest, how to transplant, tutorials
  • When to clean your byte + how

11. Can I share the progress of my plants on social media directly from the app?

Yes, you can! From the main dashboard, swipe up and you can see the gallery. Click the view all on the right-hand side above the photos. You have two options:

  1. Share a timelapse (these are created every 30 days)
    • Click the timelapse line and find the timelapse you would like to share
    • Tap the  icon to share or save it to your camera gallery
  2. Share a photo
    • Click the photos line and find the photo you would like to share
    • Tap the  icon to share or save it to your camera gallery

12. I think I have found a bug, where can I report it?

If you have noticed a bug in the app, please send an email to support@avagrows.com with some more details. We are constantly working to improve our app so we may already be working on it. However, please bring it to our attention so we can improve your growing experience!

13. I have some suggestions or feedback on the AVA Smart Garden app, who should I speak with?

Exciting, we love user feedback! Please send an email to support@avagrows.com with some more details. We value our users’ input and will make changes based on feedback and suggestions as best we can. Thank you for helping us (and others) to get growing!

14. Can I contact the customer service team through the app?

You can currently reach out to our customer support team through a form on the app. To do so, please go to your settings page, scroll to the bottom, and click the support option. Here you can access our FAQs or press the contact us option and fill out the form with your inquiry.

We are working on building features like live chat into the app. If you have any feedback on the in-app support, please share it with our support team!

Warranty

1. Is there a warranty for AVA Byte?

Yes! your AVA Byte comes with a limited 1-year warranty to be free of defects in materials or workmanship under normal home use for one year from the date of purchase. Proof of purchase and serial number is required for any warranty claims.

2. What does the 1-year limited warranty cover?

Part/Description  Manufacturer’s Warranty Applies?
Device Not Turning On or Off Yes
Device Not Taking Pictures Yes
Missing Pieces Yes
LED Malfunctions Yes
Wi-Fi Connectivity Yes
Accidental Overfilling of Water Reservoir No
App Connection No
Normal Wear and Tear No
Failure to Adhere to User Manual or Improper Use No
Defaced or Removed Serial Numbers No
Accidental Damage No
Improper maintenance or storage No
Damaged by circumstances beyond AVA’s control No
Loss or Damage to Removable Parts No
Modified parts or pods unauthorized or repaired by anyone other than AVA No
  • Note: if you experience a problem or have questions email hello@everyonecanfarm.com. Please be sure to specify the model number and serial number found on the label located on the base of your unit.

3. How do I determine the warranty period of my Product? 

The warranty period specified for the AVA Byte will be for a period of one year from the shipment date sold by Unboundivate Pte. Ltd. The warranty is subject to Unboundivate’s Terms and Conditions of Warranty.

4. If the product was a gift is it still covered under warranty?

Yes. As long as the conditions still apply (i.e. the individual who gifted it to you did not tamper with the device in any way), your gifted product will be under the limited 1-year warranty policy.

5. What is the warranty for a replacement product (if applicable)?

If you received a replacement device, the warranty of that device is the same as the standard warranty. That is, the 1-year warranty period will begin when the replacement is shipped to you.

6. Is the warranty transferrable?

Yes, the warranty is transferrable. However, the warranty is still based on the original shipment date of the product to the original owner. If you purchased from a retailer, then the date of purchase from the retailer is the original shipment date, granted the retailer has not tampered with the product. Original proof of purchase is required for all warranty claims.

7. Is the warranty valid if I move out of the country in which I purchased my product?

The AVA Byte is only certified for use in Singapore. If you move to a country outside of these regions and use the device in a non-certified country, AVA cannot cover any warranty claims.

8. What is the warranty for a purchased spare part?

If you have purchased a spare part for your AVA Byte, then the same 1-year warranty will apply to that part specifically.

9. How do I submit A warranty claim?

Please email us at hello@everyonecanfarm.com with details of the claim and your phone number and email address. You will need the original proof of purchase (including order number or an email confirming purchase) and must specify the model number and serial number found on the label on the base of your unit. Unboundivate’s representative will contact you regarding your claim.